Shurgard Self Storage wants you to know how storage works so you can have a great self storage experience. Here are the answers to some common questions. As the true storage experts, we can help you with all your storage needs.
Self storage is an easy way to gain some extra space. Put simply it is your own storage unit within a facility where only you have the key to your room.
You are able to choose the size, the type, the length of stay and you can access your unit, and the belongings you need to store, 7 days a week.
It is easy to rent a storage unit with Shurgard, all you need to do is follow the 4 simple steps below:
1. Find a storage unit
2. Reserve your unit
3. Pack your belongings
4. Move in
Our storage units range from 1 to 30 square metres. They are approximately 3 metres high (all dimensions are approximate).
Many facilities also offer smaller and larger spaces, from storage lockers to extra-large units.
Use our size estimator to find the right amount of space for you. And don't forget that you can always move into a smaller or larger unit without any transfer fee.
All of our units are dry, clean and well lit. You can also choose among ventilated units, indoor units or outdoor units that are accessible directly by vehicle.
Our standard units are approximately 3 meters high.
Indoor units are protected from the outside elements and have broad hallways (and elevators in multi-story facilities).
Outdoor units are usually on one level and offer the convenience of drive-up access.
When you move in, our storage manager will provide you with a personal electronic access code. You use this code to access the premises, and your code only allows access to the floor where your unit is located.
You are the only one with access to your unit, which is locked with a specifically designed lock owned by you.
All our stores are monitored by security cameras placed in strategic locations.
At all Shurgard stores, you have free access 7 days a week.
Standard access hours are between 6am-11pm. Please check on our website for your store's specific access hours as it might vary between different stores.
If you need to extend your access hours to 24/7 access, please speak to our store manager.
During access hours, your store manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).
With our standard access hours you are able to access your unit between 6am-11pm. If you need to extend your access hours please speak to your store manager.
Yes, Shurgard also offers storage units accessible directly by vehicle.
Yes. You are welcome to use our trolleys and loading docks while you are at Shurgard for free.
You use a personal electronic access code to access the premises, and your code only allows access to the floor where your unit is located.
Yes. You may purchase a new, sealed lock at any Shurgard store.
No. No one else has a key to that lock – just you.
Your personal Shurgard lock can be re-used the next time you use a Shurgard storage unit.
Call your Shurgard store manager for assistance during regular office hours.
Yes. When you rent from Shurgard, you can allow access for other people you specify (or restrict access only to yourself).
A reservation guarantees the availability of the selected unit.
The price and promotions are guaranteed for 3 days from reservation (including the reservation date).
See more information about our reservation condition.
There are 3 ways to make a reservation for your unit:
1. Online: search for your storage unit, then fill in our reservation form to lock in your price and promotion.
2. By phone: Call us on 0800 41 00 to speak to one of our storage specialist
3. At the store: visit one of our stores to make your reservation in person.
You only need to give us your name, email address and phone number when making a reservation.
We never ask for credit card information and you don't have to pay anything until you have moved in to our storage unit.
No. Reserving a storage unit is totally free. You don’t have to pay anything when making a reservation.
Absolutely! You can always change your unit size or type or even cancel your reservation.
Simply call 0800 41 00 and one of our storage specialists will sort it out for you.
Yes. There's no obligation for you when making a reservation.
You can always cancel your reservation free of charge. Call 0800 41 00 and one of our storage specialists will sort it out for you.
This is what we will need to complete the contract:
For more information, please contact your local store manager.
No. Our rental contracts are month-to-month agreements; no long-term lease is required.
Yes. As your requirements change, you are welcome to move to a bigger or a smaller unit at any time without any transfer cost.
Yes, just two weeks prior to the actual move out date. Notice must be given in writing – either by e-mail, post or fax.
For your benefit and protection, insurance for your stored items is required.
A convenient and affordable way to get the insurance coverage you need is through Marsh — a customised insurance policy created specifically for Shurgard customers.
Notice must be given in writing – either by e-mail, post, fax or in-store.
The notice must contain your name, your unit number and the date your notice is given.
You will need to ensure notice is received at least 2 weeks in advance of your actual move out date.
Yes, there is a one-time administration fee of €15. You only need to pay this fee one time.
If you are a returning customer, you don’t have to pay that fee again.
Shurgard offers four convenient ways to pay:
Initial payment can be made by credit card, debit card or cash.
We accept cash, debit cards, iDEAL and credit card (Mastercard, Visa).
Yes. All Shurgard locations sell top-quality moving and storage supplies like boxes, tape, protective wrap, furniture covers and more.
You do not need to be a storage customer to buy supplies. Go to our moving boxes and packing supplies page to see our latest special offers!
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Need information? Call free 0800 368 0420